What is the Lulu Happiness Program?
Lulu Happiness is a digital loyalty program designed for customers in the Kingdom of Saudi Arabia. It allows members to accumulate points on their purchases, which can later be converted into discounts on future shopping trips.
1. How to Register (Eligibility)
To join the program, you must meet the following criteria:
- Age: You must be 18 years or older.
- Location: You must have a valid Saudi Arabian mobile number.
- Information: You simply need to provide your name and phone number at any Lulu brick-and-mortar store or via their mobile app.
2. Earning Points: Shop and Collect
Earning points is simple. Every time you shop at a physical Lulu store in KSA, you earn points based on your total spend.
- Ongoing Promotions: Points are computed based on active store promotions at the time of purchase.
- Exclusions: Note that you cannot earn points when purchasing Gift Cards.
- Non-Transferable: Points are tied to your personal account and cannot be transferred to friends or family members.
3. Redeeming Points: Turn Points into Discounts
Once you have collected enough points, you can use them as currency for your next purchase.
- The 400 Points Rule: You can start redeeming once you have reached a minimum of 400 points.
- Conversion Rate: Every 400 points equals 1 Saudi Riyal (SAR).
- Flexible Spending: After the initial 400 points, you can redeem in increments of 100 points.
4. Automatic Reward: The SAR 25 Voucher
Lulu rewards heavy shoppers with a "Forced Redemption" bonus. Once your account accumulates 10,000 points, the system will automatically issue a SAR 25 voucher for you to use on your very next purchase.
5. Validity and Expiration
Don't let your hard-earned rewards go to waste! Keep these timelines in mind:
- Point Expiry: Points are valid for one year (12 months) from the date they were earned.
- Voucher Expiry: If you are issued a reward voucher, you must use it within 90 days.
6. Returns and Refunds
If you return an item for which you earned points, Lulu will deduct those points from your account. If you don't have enough points left, the equivalent cash value of those points will be deducted from your refund amount.
7. Privacy and Promotions
By joining, you agree to receive promotional updates via WhatsApp, SMS, and email. This is actually helpful as it keeps you informed about "One Day Offers" and weekly flyers.
How to Opt-Out: If you wish to leave the program, you can email ksa@luluhypermarket.com. Be careful: once you opt out, all your existing points will be permanently deleted.
Final Pro-Tip for Maximum Savings:
Always check the Lulu Mobile App before heading to the store. Combining "Happiness Points" with the "Weekly Deals" listed on our website is the best way to manage your household budget in Saudi Arabia.
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